Warranty Policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the defect does not amount to a major failure.
Please Note: This warranty applies to the original purchaser only and is not transferable.
Tonneau Covers & Trailer Covers:
- 1 year against manufacturing and material faults under normal use.
Rubber Mats & Accessories:
- 1 year against manufacturing and material faults under normal use.
Returns Policy
If a product is wrongly described, faulty or damaged, you may choose between a replacement or refund. This request must be submitted by email within 30 days of the delivery of your order. Under these circumstances Ute Gear Online will pay all of the return freight charges. Please note that an RMA number is required and items will need to be returned in their original condition in terms of both the product and its packaging. To begin the return process, email us to obtain a Return Merchandise Authorization (RMA) Number. Once received, the RMA number will need to be clearly written on the outside of the packaging when the goods are returned to us for processing. Any returns without a valid return authorisation number will be refused. Please write the return authorisation number below our return address on the outside of the box.
As all products are made to order and fit a specific vehicle’s specifications, no other returns or exchanges will be allowed or accepted. Please review diligently all the information tabled in the product advertisement to ensure that the product is suitable for your needs prior to committing to purchasing the product. If you have any questions about a product, please contact us prior to purchasing the product.
Return Contact Information
Email: info@utegearonline.com.au
