Does not fit properly, have been emailing back and forth for months without resolution
Hi Dion,
We are sorry to hear that your not happy with your purchase and apologise for any inconvenience caused. We are currently discussing this with you to fix the issues your experiencing and will be sending you an email requesting further information regarding the challenges your experiencing.
We're here to assist you and find a suitable solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
Great service easy to use website, product was delivered in very quick time and fits better than expected .Great price and quality product.Very happy with it.
Cover was good quality and was easy to fit on my VU ute.. looks great and finishes it off nicely..delivery was faster from OZ compared to North Island NZ ..would highly recommend
Likes:The Price but when it doesn’t fit, it’s useless so is the company.
Improvements:Everything, No resolution after 64 days, how pathetic
Didn’t fit, No Refund, No Phone to contact, only email. Stay Away!!!
I bought this Cheap Cargo Matt for my van and it doesn’t fit, after contacting them Via EMAIL only as No Phone number, I gave them photos and measurements of how wrong size they were, after 64 days no contact or resolution. Stay Away, very unprofessional and product is terrible.
Hi David,
Thank you for your feedback. We are sorry to hear that your disappointed in our service. We understand that the rubber mat didn’t fit your vehicle as mentioned and we are hoping to work with you to fix the fitting issues. Unfortunately, you weren’t able to provide the information requested regarding the fitting issues you were experiencing so we could rectify this for you. If you wouldnt mind replying to our message we can certainly get this fixed up for you.
I bought this cover thinking it would be similar to my old one, but there’s no comparison. This cover has no proper grip points to put it on, and the side latch system is extremely weak. When you press it down, the plastic just bends instead of locking in place. In the end, it’s simply useless.
Hi Joao,
We're sorry to hear that you're not completely satisfied with your purchase. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. We haven’t received a support request from you yet, so if you could please reach out to our customer service team at info@utegearonline.com.au so that they can assist you further, that would be greatly appreciated.
Improvements:Nothing to improve on, you guys are great.
Best tonneau cover ever!
The tonneau cover fits my Ford XR6 perfectly, I had one on the Ute that I’d bought from a different place that just didn’t fit. This tonneau from Ute Gear is a fantastic fit. Thank you.
